If you have a question not found in the FAQs, please use the contact form on the home page and I'll get back to you the same day.
If you're in M33 it could be as little as 5 minutes! It all depends on my availability and location. Or, if it's planned work, I'll arrange a time to suit you.
No. I do not charge a fee just for turning up to look at a job. You only pay for the parts and labour required to complete the work, and the price will always be agreed upon before I start.
No. As a small, local business, I am not VAT registered, meaning the price I quote is exactly what you pay.
Yes. I only fit high-quality locks that meet British Standards, CE, or EU marks. Fitting the correct locks ensures your insurance policy remains completely valid.
It usually takes 10 to 30 minutes to gain access or change a lock but could take longer with high security systems. Other types of work, such as repairs, could take longer depending on complexity.
There is no call out fee, and completed jobs are charged by the hour plus parts. Most jobs can be quoted before attendance, just call or send a message. Rates differ for work carried out between 8pm and 8am. No work will commence until you're happy with the price, and the price will only change in rare circumstances. All parts provided will be competitively priced.
I accept cash, on-site card payments (via a secure mobile card machine), or direct bank transfers. I will hand you a full invoice as soon as you are happy with the work.
The vast majority of jobs are completed without damage. Where destructive methods are used as a last resort, any damage caused will not be visible on job completion.
Broken keys can be extracted and the lock fixed or replaced, depending on what caused the issue. A new key can sometimes be cut from the broken one.
Absolutely. I am fully DBS checked and compliant with Health & Safety laws and Building Regulations. I regularly work with local shops, offices, letting agents, and landlords.
Yes. Including multi-point mechanisms, gearboxes, handles, hinges and glass.
Yes. I don't work through contractors and I'm not available through third-party websites or call centres.
Yes. I have complete cover with public and products liability.